Big Removals sets out the following service guarantees to offer customers strong service assurances for all removal services. Big Removals will compensate, any existing customers, for a removal service that does not comply with Big Removals’ service guarantee.
1. Your fixed fee removal service will include a fully itemized breakdown of your quote. This will constitute the advice of Big Removals experienced employees for your unique removal service. Big Removals will not penalise or charge for any agreed deviation from this quote. You will not be charged for any service you do not feel you need.
2. Big Removals will not charge you for the travel costs that we incur. The congestion charge, petrol costs and travel times are included in the quote that we give to you. We will only charge you from the time when the first box is picked up until the last box is unloaded.
3. Big Removals will automatically insure all your possessions in transit up to the value of £100,000. This is the highest no extra charge insurance in the removal service industry.
4. The removal service that you receive will always be personal – you will be given the name and phone number of your driver so that you can contact him directly to discuss any issues that may be pertinent.
5. In order to ensure that your move goes as smoothly as possible Big Removals will ask you to fill in a Customer Details Form (Please follow link – contact us) which, if completed in full, provides us with all the necessary details to fulfill your removal requirements. By concluding the intricacies before your removal service we militate against problems to provide an efficient removal service.
6. We do not charge a fee for rearranging your move. We understand the difficulties that can occur when you are moving and at all stages will endeavour to ensure that things run as smoothly as possible.
If any customer feels that Big Removals have not complied with our service guarantees on any removal service please let us now and we will do our up most to resolve issue.